Reading & triage

CommSync stores messages and threads once for the whole organization, but your view of those threads is entirely your own. If you archive a thread, mark it read, or mute it, you change only what you see — your teammates' inboxes are untouched. This page covers every triage action and when to reach for each one.

Your private inbox view

Your view vs. the shared record

Every message and thread is org-canonical: there is one copy, and all members with channel access can see it. What differs per person is the per-user view state. That state covers the read or unread flag, archive and snooze status, label assignments, and mute status, and CommSync stores it separately for each member.

This matters in practice: if a teammate archives a thread, it disappears from their inbox and stays in yours. If they mark it read, your unread badge is unaffected. Triage is a personal workspace tool, not a shared signal.

Triage actions

Action	What it does	Reversible?
Mark read	Clears the unread count of the conversation, on every thread of that contact.	Yes — mark unread restores it.
Mark unread	Re-flags the thread so it gets your attention.	Yes.
Archive	Moves the thread out of your inbox. A new reply brings it back automatically, unless you muted it.	Yes — unarchive returns it.
Snooze	Hides the thread until a time you choose. Resurfaces at the snoozed time, even when a reply arrives before then.	Yes — unsnooze it early at any time.
Mute	Silences unread-count increments for new inbound messages. The thread stays visible at its natural position.	Yes — unmute to resume the count.
Move to Spam	Routes the thread into your Spam bucket. Does not affect delivery or other teammates.	Yes — move to inbox.
Move to Promotions	Routes into the Promotions bucket (marketing, newsletters).	Yes — move to inbox.
Move to Automated	Routes into Automated Messages — important but non-human mail (receipts, codes, alerts).	Yes — move to inbox.
Move to inbox	Returns a thread from any bucket (Archive, Spam, Promotions, Automated, Trash) to your main inbox.	—
Trash	Soft-deletes the thread from your view. A new reply does not bring it back. Permanently removed 30 days after the last person trashed it.	Yes, within the 30-day window.
Delete permanently	Trash view only. Purges the thread now instead of after 30 days.	No.

Delete a thread permanently

The Trash view offers Delete permanently in the thread menu. It applies only to a thread that is already in your Trash.

What happens depends on who else can see the thread:

• No teammate can see or restore it. CommSync purges the thread, its messages, and its attachments now. For email, CommSync also moves the messages to the Trash folder on your mail server and expunges them there. On a mailbox that you connected with Sign in with Google, CommSync deletes the messages in Gmail, so none stay in the Gmail Trash. This is not reversible.
• A teammate can still see or restore it. CommSync removes the thread from your view only. The thread stays for your teammates, and the mail stays on the server.

In both cases the thread leaves your Trash for good, and the 30-day countdown does not restart.

How muting works

Mute is the right tool when a thread stays active but is not urgent for you. Two examples: a long group email chain that CCs you, or an ongoing SMS exchange you watch but do not drive.

When you mute a thread:

• New inbound messages do not increment your unread count.
• The thread remains fully visible in your inbox at its natural last-message position.
• A bell-off indicator shows on the thread avatar so you can tell at a glance.
• Mute status does not affect outbound messages you send from that thread.

Mute status is strictly per-user. A teammate who mutes a thread does not affect anyone else's badge counts or view.

Triage your inbox

Views: Inbox, All Conversations, and folders

Everything below is one folding Inbox group in the sidebar. Click Inbox to open the inbox itself; the caret beside it folds the group away when you want a quieter rail. Each row nested underneath is a narrower slice of the same mail, which is why they live inside Inbox rather than in a separate list:

You can move threads between buckets from the context menu at any time. Inbox is the new name for the view once called "Conversations"; All Conversations is the catch-all when you would rather scan everything at once instead of folder-by-folder.

Narrow the list

One control above the thread list holds every filter. Click Filter to open it. The menu holds these filters:

• Unread — hide everything you have read.
• Contacts — keep only senders you saved as contacts. It hides one-off and unknown senders.
• Waiting on you — keep the conversations whose newest message came in with no answer. This is your reply queue.
• Waiting on them — keep the conversations where you wrote last and got no answer. This is your follow-up list.
• Line — show one phone number or one mailbox. Hidden lines sit under Not in your inbox.
• Labels — show one label. See Labels.

Waiting on you and Waiting on them are a choice, not a pair. One of them turns the other off, because a conversation cannot be waiting on both sides at once. CommSync decides from the direction of the newest message in the thread. A conversation with no messages yet appears in neither.

An outbound message counts as soon as it leaves CommSync. So a scheduled send moves the thread to Waiting on them at its send time, not when you wrote it.

Type in the box at the top to search lines and labels together. Each filter you turn on becomes a chip beside the Filter button. So the list always states what narrows it. Click a chip to remove that filter.

The filters stack, and they stick to the URL. So a filtered list is shareable, and it survives a refresh. A folder that does not accept a filter does not offer it. Every folder (Archive, Spam, Promotions, Automated, and Trash) offers the line filter. Contacts is only on Inbox and All Conversations, which group threads by sender.

Unread counts and badges

The list shows an unread count next to each row. In Inbox and All Conversations, one row is one contact. Its count adds up every thread of that contact in the list: the SMS thread and each email chain. The sidebar badge counts the threads with unread messages. Both reflect only your view state:

• Read an Inbox conversation and the count goes to zero on every Inbox thread of that contact.
• Read a thread in another folder and CommSync reads that thread alone.
• Snoozed threads keep their count until they wake.
• New inbound messages on a non-muted thread increment the count.
• Muted threads never increment the count, even when new messages arrive.
• Archived threads that get a new reply go back to the inbox and count again.
• Snoozed and trashed threads stay where they are when a reply arrives.

When you read, archive, or trash a thread in CommSync, the change stays in CommSync. CommSync does not mark the mail read, move it, or delete it in Gmail, Outlook, or any other mail app. The one exception is Delete permanently, described above.

Context menus

All triage actions are available via right-click (or two-finger click) on any thread row. This is the primary way to triage in CommSync, which does not display actions as always-visible rows of buttons. The same context menu also appears on message bubbles for message-level actions like forward and retry.