Sending messages
How to start a conversation, pick who you're writing to, and control which of your workspace's lines a message goes out from.
Every message you send answers two questions: who is this going to, and which of our lines is it going out from. CommSync tries to answer both for you, and makes both easy to correct before you hit send.
Starting a conversation
Click Compose to open a new conversation. Pick the channel — SMS or Email — then search in the To field.
The field searches your contacts and your saved addresses and numbers at the same time, and groups the results:
- Contacts — matched by name. Type
Priyato find Priya Sharma without remembering her address. - Channels — addresses and numbers that aren't attached to a contact yet.
Only channels that fit the current mode are offered: an email compose lists addresses, an SMS compose lists numbers. Switching the channel tab clears the search and starts fresh.
Contacts with more than one address or number
A contact can hold several channels — a work mailbox and a personal one, an office line and a mobile. CommSync never guesses between them.
One matching channel
The address or number is shown right on the contact's row
(Priya Sharma — [email protected]) and selecting the contact
selects that channel. Nothing is hidden from you.
Several matching channels
The row shows a count instead (2 addresses). Selecting the contact opens
a second step listing each channel, and you pick one explicitly. Press
Esc to back out to the full results.
Once chosen, the recipient sits in the field as a chip carrying both the contact's name and the literal address or number. The real destination is never hidden behind a friendly name.
Writing to someone new
Typing a complete address or number that doesn't match anything still works — the list offers a Use as typed row. CommSync creates the contact record for you when the message sends.
Which line your message sends from
Mailboxes and phone numbers belong to the workspace, not to you personally (see roles & permissions). Owners and admins can use every line in the workspace, so "which line is mine" isn't something CommSync can work out on its own.
By default it uses the line the conversation already used — reply to a thread
that arrived on [email protected] and the reply goes out from
[email protected]. That's almost always right for a one-to-one
conversation, because it's the address the other person expects to hear back
from.
It's less reliable on a group thread, where the line that happened to receive the message is often a teammate's rather than yours. That's what default sending lines are for.
Set your default sending lines
Go to Settings → Account → Default sending lines and pick one mailbox and one phone number. Both are optional, and No default is a valid choice — leave them unset and CommSync keeps the behaviour described above.
Once set, your default is used:
| Situation | Line CommSync picks |
|---|---|
| Starting a new conversation | Your default |
| Replying to a one-to-one thread | The line the conversation already used |
| Replying to a group thread | Your default, when it's available |
Your default only ever applies to lines you can actually use. If an admin revokes your access to a mailbox, or the mailbox is disconnected, the setting quietly reads as No default again rather than pointing at something you can't send from — and your choice is restored if access comes back.
This is a personal preference. Setting it changes nothing for your teammates, and it never grants you access to a line you didn't already have.
Changing the line before you send
The Sending from control below the composer always shows the line a message will go out from, and you can change it at any point before sending. The dropdown marks each option so you can tell them apart at a glance:
- In thread — this line has already sent or received on this conversation.
- New here — this line hasn't appeared in this conversation before.
If the selected line has never been part of the conversation, CommSync adds one quiet note under the picker:
This line hasn't been part of this conversation.
It's a nudge, not a wall. Sending from a fresh line is perfectly legitimate — you're introducing a new address to the thread, and the note is there so you do it on purpose rather than by accident.