Forwarded mail
CommSync shows forwarded and routed email under the person who wrote it — with one small "via" mark for how it traveled.
Email travels. A rule on an old mailbox forwards everything to a new one. A shared alias fans out to the team. A colleague forwards you a message to act on. Most inboxes then show you the messenger — the alias, the forwarder, a Fwd: subject — instead of the person who wrote the mail.
CommSync reads the delivery evidence in each message and shows the conversation under its original sender. The whole vocabulary is two words:
- from — the person who wrote the message. Their name holds the title, the row, and the message header.
- via — how the message traveled. It appears as one muted line under the sender's name.
There is nothing to configure. CommSync acts first and offers a correction — every correction below is reversible.
What each kind of forward looks like
A routed message. A server rule moved the mail — an auto-forward, an alias, a catch-all. The conversation belongs to the sender, so it threads 1:1 under them. The via line names the first address that received the mail. Hover the via line to see How this arrived — each fact names its source: the mail headers, or the message text. No percentages, no scores.
A hand-off. A person forwarded you a message. Their note renders as their own words. The original renders inset beneath a hairline, attributed to its writer. When CommSync cannot find a safe cut point, it shows the message as one piece — an honest whole beats a wrong cut.
A list message. Mail that a mailing list carried keeps its writer as the sender; the via line names the list.
Routes
When the same path delivers mail a few times, CommSync notices the route and shows a one-line card in the conversation:
Mail to [email protected] arrives here. CommSync shows the original sender. Not right · Got it
- Got it dismisses the card. The route stays active.
- Not right turns the route off. New mail on that path shows exactly as it arrived.
After Not right, a notice with Undo stays for a few seconds. Undo turns the route back on.
You never create a route. CommSync observes them; you only correct them, from the card or from the message menu.
Corrections
Right-click a message to correct the origin display:
- Don't unwrap forwards from … — a per-contact choice. Forwards from that contact then render as one plain email. Choose Unwrap forwards from … on the same menu to reverse it.
- Stop showing the original sender — turns the message's route off, the same as Not right on the card. It also shows Undo.
- Show the original sender again — on mail from a route you turned off. It turns the route back on.
In the iPhone app, Not right has no Undo yet. Use the web message menu to turn a route back on.
A correction applies to the object you corrected — one route, one contact. CommSync never asks you to tune a threshold.
When mail hides in a folder
A server rule can file mail into a folder before CommSync ever sees it. Non-Gmail accounts sync the inbox, Sent, and Spam by default. To cover more, open Settings → Email accounts, click Edit on the account, and add the names of the folders under More folders to sync. CommSync then drains those folders too. Gmail accounts need no list — All Mail already covers every label.
For existing mail
Messages that arrived before this feature keep working: CommSync falls back to the forward information it parsed at the time. Your CommSync operator can also run a backfill that re-reads the delivery headers of historical mail, so older conversations gain the same treatment.