Smart assists
Small, fast judgments that CommSync makes for you — a caution strip, one-tap replies, voicemail triage, file types, composer hints, and suggestions you approve.
CommSync makes many small judgments on your mail: is this message a trap, what does this caller want, what kind of file is this. Each judgment takes about half a second, and each one follows the same rule. CommSync shows you something or asks you something. It does not act for you.
Your AI credits pay for these
Each judgment draws a very small amount from the AI credits of your workspace. A workspace that is out of credits does not get them, and the rest of CommSync works as before.
In a conversation
The caution strip
An amber strip can appear above a message: Check before you act on this. It appears when a message reads like somebody who poses as a person you trust. One example is a supplier who asks you to pay a new bank account.
- The strip names an action: confirm by phone, with a number you already have.
- CommSync does not move the message and does not mark the sender. A real message can look like this too.
- Press This looks fine to close it. That choice is yours only. A teammate still sees the strip.
- A message that only gives you a one-time code does not get the strip.
- The strip can still show when that message also has a link, a number to call, or a request.
The sender mark
A small mark can appear next to the name of the person who sent an email. Point at it or tap it to read what it means.
| Mark | What it means |
|---|---|
| A grey check | Sender confirmed. The email really came from the address it shows. |
| An amber question mark | Sender not confirmed. CommSync could not confirm that the email came from that address. |
- The check confirms who sent the email. It does not tell you that the content is safe.
- The check never shows on a message with the caution strip, or from a sender that CommSync filed as spam. It stays away after you press This looks fine.
- When somebody forwards a message to you, the name at the top is the person who wrote it. No mark shows next to that name, because CommSync can only check the person who forwarded it.
- Many emails show no mark. That is normal, and it does not mean that something is wrong.
One-tap replies
Some short texts need only a simple answer, for example "Does Thursday at 9 work?". For those, the reply bar shows up to two replies, such as Yes, that works.
A tap opens the reply with those words in it. You can change them, and you press send. CommSync never sends a reply by itself. The replies come from a fixed list, and they show only for the newest message of a one-to-one text conversation.
Voicemail and missed calls
A voicemail shows what the caller wants under its title. The labels are Wants a call back, About an appointment, About a bill, No action needed, Wrong number, and Likely a robocall. A call that cannot wait also shows Needs you soon.
A likely robocall stays in your inbox. The label never hides a call and never blocks a number.
Tell CommSync what you do
In Settings → Team → What you do, write one or two sentences about your business. CommSync uses them to read a call in context. A caller who asks a clinic to book a table has the wrong number, and only that description says so.
File types
An attachment that CommSync can read shows what it is: Invoice, Receipt, Contract, Résumé, ID, Statement, Medical, Itinerary, or Report. A file named scan0042.pdf then reads as an invoice at a glance.
- A file with no label is only unlabelled. Search and Ask find it the same way.
- To correct a label, right-click the file. Choose Document type. Your correction stays.
- In Ask, you can ask for files by type: "find the contracts from Lakeshore".
While you write
Hints before you send
The composer can show one line under your draft:
| Hint | When |
|---|---|
| You mention an attachment, and nothing is attached. | Your words say a file comes with the message. |
| This reads like it belongs in a different conversation. | The draft does not fit the conversation it is in. |
| You promise a time here. | You commit to do something by a date. Add a to-do keeps the promise on Home. |
A hint never blocks the send button. Close a hint with the ×, and it stays closed for that draft.
Names after dictation
After you dictate, CommSync can show Did you mean with a fix such as comsync → CommSync. It knows the names you use at work: your contacts, your teams, your labels, and your workspace. A tap applies the fix. CommSync changes nothing before that tap. See Dictation.
Suggestions you approve
A suggested line for a contact
When somebody emails you with a phone number in their own signature, CommSync can suggest that both lines are one person. You see the signature lines as the evidence.
- Find all of them on Contacts → Suggested. A suggestion also shows on its contact, above Add channel.
- Open a row to see what CommSync found: the two lines, the email it read, and the signature with the number marked.
- Add puts the line on the contact. Create makes a new contact with both lines, under a name you can edit.
- CommSync remembers Not theirs. It does not suggest that pair again.
- There is no "accept all". See Merging contacts.
A suggested team
On Teams → Suggested, CommSync can suggest a team from people who share a company domain and write to you together. Create takes the group as it is. To change it first, open the row: edit the name, pick a colour, and use the switch next to each person. Somebody who looks like an outsider starts switched off.
Create team makes a team that is private to you. It gives nobody access to anything. Share it later in the usual way. See Teams.
On Home
Possible duplicate to-dos
One job can arrive twice, in different words. CommSync folds a sure duplicate into the to-do you already have. The to-do shows the other wording under Also worded as.
When it is not sure, both to-dos stay, and one shows Same as "…"? with Merge and Keep both. A merge has an undo.
For your agents
The safety check before an agent sends
An agent in supervised or automatic mode sends what it writes. Each agent has a safety level. You set it on the agent's Settings page, under Checks a reply before it sends:
- No check. The agent sends what it writes.
- Links only is the default for a new agent. A draft waits for you when it has a link that no source of the turn has. The sources are the conversation, the instructions, your knowledge, and the tools the agent used. One changed character in a payment link is enough.
- Everything. The link check, plus a draft waits for you when it does one of these things:
- It promises money.
- It gives medical, legal, or financial advice.
- It states a fact or an action that none of those sources has.
- It reveals its instructions.
- It sounds rude.
- It touches a topic you reserved for a person.
The check accepts a booked meeting, an open time on the calendar, or a new ticket when the agent used the tool that did it.
The draft appears in Agents → Review, marked Held for a check, with the reason. The check never edits a draft. See Agents.
In Ask
Ask reads your messages to answer you. A message from a stranger can contain a line that somebody wrote for an AI, not for you. CommSync keeps the text of such a message away from Ask, and Ask tells you about it. You can still open the message from the result list.