Smart assists

CommSync makes many small judgments on your mail: is this message a trap, what does this caller want, what kind of file is this. Each judgment takes about half a second, and each one follows the same rule. CommSync shows you something or asks you something. It does not act for you.

In a conversation

The caution strip

An amber strip can appear above a message: Check before you act on this. It appears when a message reads like somebody who poses as a person you trust. One example is a supplier who asks you to pay a new bank account.

• The strip names an action: confirm by phone, with a number you already have.
• CommSync does not move the message and does not mark the sender. A real message can look like this too.
• Press This looks fine to close it. That choice is yours only. A teammate still sees the strip.

One-tap replies

Some short texts need only a simple answer, for example "Does Thursday at 9 work?". For those, the reply bar shows up to two replies, such as Yes, that works.

A tap opens the reply with those words in it. You can change them, and you press send. CommSync never sends a reply by itself. The replies come from a fixed list, and they show only for the newest message of a one-to-one text conversation.

Voicemail and missed calls

A voicemail shows what the caller wants under its title. The labels are Wants a call back, About an appointment, About a bill, No action needed, Wrong number, and Likely a robocall. A call that cannot wait also shows Needs you soon.

A likely robocall stays in your inbox. The label never hides a call and never blocks a number.

File types

An attachment that CommSync can read shows what it is: Invoice, Receipt, Contract, Résumé, ID, Statement, Medical, Itinerary, or Report. A file named scan0042.pdf then reads as an invoice at a glance.

• A file with no label is only unlabelled. Search and Ask find it the same way.
• To correct a label, right-click the file. Choose Document type. Your correction stays.
• In Ask, you can ask for files by type: "find the contracts from Lakeshore".

While you write

Hints before you send

The composer can show one line under your draft:

Hint	When
You mention an attachment, and nothing is attached.	Your words say a file comes with the message.
This reads like it belongs in a different conversation.	The draft does not fit the conversation it is in.
You promise a time here.	You commit to do something by a date. Add a to-do keeps the promise on Home.

A hint never blocks the send button. Close a hint with the ×, and it stays closed for that draft.

Names after dictation

After you dictate, CommSync can show Did you mean with a fix such as comsync → CommSync. It knows the names you use at work: your contacts, your teams, your labels, and your workspace. A tap applies the fix. CommSync changes nothing before that tap. See Dictation.

Suggestions you approve

A suggested line for a contact

When somebody emails you with a phone number in their own signature, CommSync can suggest that both lines are one person. You see the signature lines as the evidence.

• Find all of them on Contacts → Suggested. A suggestion also shows on its contact, above Add channel.
• Open a row to see what CommSync found: the two lines, the email it read, and the signature with the number marked.
• Add puts the line on the contact. Create makes a new contact with both lines, under a name you can edit.
• CommSync remembers Not theirs. It does not suggest that pair again.
• There is no "accept all". See Merging contacts.

A suggested team

On Teams → Suggested, CommSync can suggest a team from people who share a company domain and write to you together. Create takes the group as it is. To change it first, open the row: edit the name, pick a colour, and use the switch next to each person. Somebody who looks like an outsider starts switched off.

Create team makes a team that is private to you. It gives nobody access to anything. Share it later in the usual way. See Teams.

On Home

Possible duplicate to-dos

One job can arrive twice, in different words. CommSync folds a sure duplicate into the to-do you already have. The to-do shows the other wording under Also worded as.

When it is not sure, both to-dos stay, and one shows Same as "…"? with Merge and Keep both. A merge has an undo.

For your agents

The safety check before an agent sends

An agent in supervised or automatic mode sends what it writes. Each agent has a safety level. You set it in Agents → Settings → Safety check:

• Hands-off. No check. The agent sends what it writes.
• Check links is the default for a new agent. A draft waits for you when it has a link that no source of the turn has. The sources are the conversation, the instructions, your knowledge, and the tools the agent used. One changed character in a payment link is enough.
• Careful. The link check, plus a draft waits for you when it does one of these things:
  • It promises money.
  • It gives medical, legal, or financial advice.
  • It states a fact or an action that none of those sources has.
  • It reveals its instructions.
  • It sounds rude.
  • It touches a topic you reserved for a person.

The check accepts a booked meeting, an open time on the calendar, or a new ticket when the agent used the tool that did it.

The draft appears in Agents → Approvals under Held for your review, with the reason. The check never edits a draft. See Agents.

In Ask

Ask reads your messages to answer you. A message from a stranger can contain a line that somebody wrote for an AI, not for you. CommSync keeps the text of such a message away from Ask, and Ask tells you about it. You can still open the message from the result list.