CommSync for Aircall users

Connect Aircall

Connect in a minute. Change nothing in Aircall.

Aircall is a call center phone for sales and support. CommSync connects to your own account, so your numbers, your plan, and your bill stay with Aircall.

Step 1
In CommSync, sign in with Aircall as an Aircall admin.
Step 2
Approve CommSync, then pick the numbers to use.
Step 3
Choose how much history to import. CommSync sets up the rest.

Comes into CommSync

Texts, both ways, from the same number
Calls
Voicemail, with transcripts
Group replies
Delivery receipts
Calls from before you connect

Stays in Aircall

Pictures

Read the Aircall setup guide

What you add

Your Aircall lines, with everything around them.

Everything from one contact meets in one thread: the texts, calls, and voicemail from Aircall, and your email. Then the rest of CommSync goes to work on it.

A text from a new lead in the CommSync inbox, with an agent reply that waits for approval.

Agents
An agent answers new texts on your Aircall line and waits for your approval until you trust it.
Daily Brief
Twice a day, a short brief tells you who is waiting across texts and email.
Your AI apps
Claude, ChatGPT, Cursor, and n8n can read and send on the lines you allow, over MCP.

Questions

What changes, and what does not.

Short answers for Aircall customers.

Do I lose my Aircall number?: No. The number stays in your Aircall account. CommSync sends and receives through it.
Do I cancel Aircall?: No. CommSync connects to your Aircall account, so you keep your Aircall plan. You pay CommSync per seat, on top.
What about calls?: Calls still ring where they ring today. CommSync shows each call and its voicemail in the contact's thread.
Can I bring my old texts?: Yes. When you connect, you choose how far back CommSync imports your past calls.

For Aircall users

Bring your Aircall lines home.

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