{
  "id": "evt_a1b2c3d4e5f60718293a4b5c6d7e8f90",
  "type": "agent_conversation.analyzed",
  "createdAt": "2026-05-21T15:30:00.123Z",
  "endpointId": "whk_01HXZ8B9V0K3T4N5R6Q7S8U9Z0",
  "mode": "concise",
  "data": {
    "conversation": {
      "id": "acv_01HXZ8B9V0K3T4N5R6Q7S8U9Y1",
      "threadIds": [
        "thr_01HXZ8B9V0K3T4N5R6Q7S8U9W1"
      ],
      "agentIds": [
        "agn_01HXZ8B9V0K3T4N5R6Q7S8U9Y0"
      ],
      "agents": [
        {
          "id": "agn_01HXZ8B9V0K3T4N5R6Q7S8U9Y0",
          "name": "Scheduling assistant"
        }
      ],
      "channels": [
        "SMS"
      ],
      "startedAt": "2026-05-21T15:30:00.000Z",
      "endedAt": "2026-05-21T16:45:00.000Z",
      "outcome": "ANSWERED",
      "counts": {
        "contactMessages": 3,
        "agentReplies": 3,
        "turns": 3,
        "toolCalls": 2,
        "toolErrors": 0,
        "escalations": 0,
        "heldBySafety": 0,
        "rejectedDrafts": 0,
        "approvedDrafts": 0
      },
      "editRate": null,
      "firstReplySeconds": 41,
      "medianReplySeconds": 38,
      "takenOver": false,
      "optedOut": false,
      "costUsd": 0.0124
    },
    "analysis": {
      "analyzedAt": "2026-05-21T16:46:12.000Z",
      "title": "Install visit moved to Friday",
      "summary": "Avery asked to move the install visit. The agent checked the calendar, offered two Friday times, and booked 10am.",
      "mood": "POSITIVE",
      "frustration": 5,
      "successScore": 100,
      "goals": [
        {
          "key": "booking_handled",
          "name": "Handled the booking",
          "result": "MET",
          "score": null,
          "reason": "The agent moved the visit and confirmed Friday at 10am in its reply."
        },
        {
          "key": "offered_real_times",
          "name": "Offered real times",
          "result": "MET",
          "score": null,
          "reason": "Both times came from the calendar tool result."
        }
      ],
      "fields": [
        {
          "key": "contact_name",
          "name": "Contact name",
          "type": "TEXT",
          "value": "Avery Lin"
        },
        {
          "key": "request_type",
          "name": "Request",
          "type": "CHOICE",
          "value": "Move"
        },
        {
          "key": "booked_time",
          "name": "Booked time",
          "type": "DATETIME",
          "value": "2026-05-23T10:00"
        }
      ]
    }
  }
}